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Shipping Policy

At ER Concepts, we are committed to providing reliable and efficient shipping services to our customers, both domestically within Australia and internationally. Below are the details of our shipping policy.

Order Processing Domestic ShippingInternational ShippingOrder TrackingReturns, Refunds, and Exchanges

Order Processing

  • All orders are processed within 2-3 business days, excluding weekends and public holidays.
  • Orders are shipped on Wednesday, Thursday, Friday, and Saturday.
  • You will receive a confirmation email with tracking information once your order has been dispatched.

Domestic Shipping

  • Delivery Methods and Timeframes
    Shipping within Australia is provided through Australia Post. Delivery times typically range from 3 to 7 business days, depending on your location. Delivery times may vary due to external factors such as strikes or delays.

  • Shipping Costs
    Shipping costs are calculated at checkout based on Australia Post’s rates, considering the weight, size, and destination of your order.

  • Free Shipping
    Selected products totaling over $100 AUD qualify for free shipping. Free shipping uses Australia Post’s standard service.

International Shipping

  • Countries We Ship To
    We offer international shipping to all countries serviced by Australia Post. You can review the full list of supported countries here.
  • Delivery Methods and Timeframes
    International shipping is available via:Delivery times may vary due to external factors such as customs delays, strikes, or other uncontrollable events.
  • Shipping Costs
    All shipping rates are calculated at checkout using Australia Post’s rates.
  • Free Shipping
    Selected products totaling over $100 AUD qualify for free shipping. Free shipping uses Australia Post’s standard service.
  • Customs and Duties
    Import duties, taxes, and fees (including VAT) may apply once your order reaches its destination. ER Concepts is not responsible for these charges, and they must be paid by the customer upon delivery.

Order Tracking

All orders include tracking automatically. Once your order is shipped, you will receive a confirmation email or account notification containing your tracking number. You can use this number to track your order's progress via the Australia Post website.

Returns, Refunds, and Exchanges

For details on returns, refunds, and exchanges, please visit our Returns, Refunds, And Exchanges.

Contact Us

For any questions or concerns about your order, please contact us at: